Debt collection is a balancing act. The need to proactively collect unpaid debts in a marketplace where the compliance rules are constantly in flux while also treating individuals with care and compassion is a tightrope walk that most collection agencies are not able to manage. Many collection agencies can manage one of those areas, and fewer can handle two. It is the select few that can successfully balance all of those competing dynamics. Acer Capital Recovery is one of those companies. We have redefined the collection paradigm and offer a conflict-free, consultative approach that maximizes collection rates and minimizes complaints.
Using a global network of operation centers running on a centralized data platform affords us the flexibility to respond to a rapidly changing marketplace, Acer Capital Recovery is a full-service agency that offers the tools and technology to make placing accounts and receiving status updates easier than ever.
Since our inception, the employees of Acer Capital Recovery continue to redefine the concept of Account Recovery Management. By providing our Financial Conflict Resolution platform, we offer a means to avoid conflict while restructuring past due receivables.
Acer Capital Recovery has truly been a pleasure to deal with through the years. The professionalism in collections is outstanding and the attention to detail has rivaled all the other companies we’ve dealt with in the last 30 years. Not only is collecting debt of the greatest importance to the staff and owners of Acer, but the extra time and energy given to educating our practice on the newest collection laws to ensure we become compliant in all areas of our business. This makes Acer Capital Recovery like no other collection agency.
Acer Capital Recovery is our go to source for collections. They are very informative, helpful and a company you can rely on. We have used them several years now. Each time we use them we get more and more impressed. Sure we have tried out of State collectors before. We have even tried cheaper collectors as well. But no one can match the power of what Acer Capital Recovery can provide. Of course we would recommend them who wouldn’t.
I contacted Acer Capital Recovery approximately 5 years ago to help with some delinquent accounts. I was concerned that sending these accounts, especially the smaller ones, to collections would lose us the clients forever. Acer Capital Recovery eased my mind. Acer explained that a soft and friendly approach is always taken with the delinquent accounts to help the client retain their customers which was important to our business. The results were astounding. We retained the clientele that we wanted to retain and lost the ones that were not worth keeping. Through the years we have certainly kept Acer on their toes with some of these customers and Acer has kept us out of the red.
I whole heartedly recommend Acer Capital Recovery for anyone’s collections needs both large and small.
Its such a godsend that our company found this collection agency. Reports are sent first of the month. They are accurate and complete. Their website is easy to use and secure. I can see all activity done on each account. If I have to call on an account, no hold time and the staff is number one with customer service. I have never had a complaint from our patients that we service and have found no other that are as compliant as Acer Capital Recovery.
Recovery Percentage: 40%
Industry: Medical
Length of relationship: 11 months
Age Range: 120+ days