Based in Columbus, Ohio and licensed to collect nationwide, Choice Recovery currently provides debt recovery services to over 5,000 healthcare, higher education, and commercial clients. In the past six years alone, we have recovered over $100,000,000 in revenue for our clients and have more than 1,500,000 “paid in full” consumers in our database – highlighting Choice Recovery’s outstanding ability to meet and exceed our clients’ past-due accounts receivable needs.
Demonstrating our commitment to “change the perception of collections”, Choice Recovery launched [re]start in 2014. Among other benefits provided, [re]start offers consumers in our system assistance in finding gainful employment – including résumé creation and career searching services – all at no cost. To-date, [re]start has put hundreds of unemployed consumers back to work with new jobs! The exclusive and unique capabilities of our [re]start program are offered to all consumer accounts sent to us by our clients.
Choice Recovery has created and maintains a workplace environment that encourages productivity and longevity that consistently delivers higher client returns year in and year out. A direct corollary to our superb results is that year after year Choice Recovery continues to be recognized as a Top Work Place by leading local and national publications in 2013, 2014, 2015, and again in 2016. Accordingly, our clients are the primary beneficiaries of our ongoing recognition!
Recovery Percentage: 13%
Industry: Medical
Length of relationship: 10 years
Age:270 days+
300 days +
1 year +
2 years +
3 years +
270 days+
300 days +
I have worked with Choice Recovery, formally known as FFCC, for over 10 years now. The folks working at this collection agency have always been very respectful and compassionate towards our patients and their financial situations. On the flip side of that they have always been very kind to me on the provider side. We do have specific needs that need meet and they have always delivered great results.
Recovery Percentage: 14%
Industry: Medical
Length of relationship: 2 years
Age: 2 years +
I saw their Customer Care story on the news. I think what their doing is fantastic and will appeal to a lot of our clients. I’ve been suggesting Choice Recovery like always. I think that the customer care department is going to really appeal to our clients because part of their concern is understandably about how their patients will be treated. I let them know how wonderful they have been for all the years we’ve been using their services and this information will support how great your company is.
Recovery Rate: 24%
Industry: Medical
Length of relationship: 17 months
Age:
120 days +
150 days +
180 days+
I have been doing business with choice recovery for quite a few years, and I can’t say one negative thing about the company. The staff is really awesome, and have helped answer any questions that I may of had, and no matter how many times I called in a day, they were always helpful and friendly. There wasn’t not one person there that I did not like. I felt like I knew them all personally, and I would recommend Choice Recovery to anyone. Sincerely Kathy
Recovery Percentage: 24%
Industry: Medical
Length of relationship: 17 months
Age:120 days +
150 days +
180 days+
We chose Choice Recovery in July of 2013 for their proven results and the gentler approach to collections, that even the patients seem to appreciate. The staff is knowledgeable and professional, and doesn’t hesitate to contact us when there is a question or issue. They have helped us collect 24% of the accounts that we deemed uncollectible! Thank you Choice Recovery for making the turnover process streamlined and simple and enough that I’m not bogged down with extra work when preparing accounts for collection. I would definitely recommend Choice Recovery.
Recovery Percentage: 18%
Industry: Dental
Length of relationship: 10 years
Age: 3 years +
We have been doing business with Choice Recovery for almost 10 years. We started out with a great partnership and as we’ve both grown in size, we have strengthened our relationship. They are always prompt, courteous and professional with our Collections Team, Offices and most importantly, our Patients. We always enjoy working with Choice Recovery and highly recommend them to anyone looking for a collection agency in the Dental industry.
Recovery Percentage: 23%
Industry: Medical
Length of relationship: 13 months
Age:120 days +
Choice Recovery has been an excellent partner for our business. Over the last year they have helped us collect 23% of the accounts we turn over to them. Sending them new accounts is an incredibly simple process. We have a singular, direct point of contact that responds to any questions or emails within only a few hours at most(usually the response time is minutes). We are given a monthly report that is easy to understand and validates our decision to use a collection agency. And, we have NEVER had anyone complain about the methods used by Choice Recovery during the collection process. I highly recommend!