SIMM is a full service nationally licensed ARM company providing collection solutions to the student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker SM claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind. SIMM has passed the US Department of Education’s stringent requirements and currently is a subcontractor for the existing Private Collection Agency contract. Its headquarters is located in Delaware in a 32,000 sq. ft. state of the art call center. SIMM holds the following certifications: PCI Level 1, ISO 27002 and SSAE16 Type II. SIMM services customers throughout the United States including Puerto Rico.
Our Experience
SIMM Associates were established in 1991 as an accounts receivable management firm that has quickly grown into a highly respected and successful collection agency. Our team includes a staff of more than 200 employees and is ranked as one of the top 100 agencies in the United States. Our clients include organizations of all sizes ranging from Fortune 500 companies to smaller credit issuers in our local Delaware area.
Our Collection & Recovery Philosophy
We are a family owned business, and we are sensitive to the needs of families. We believe in a balanced approach that maintains respect and dignity while yielding results for both our clients and their customers. Our team strives to constantly improve, frequently participating in specialized training developed to further enhance the customer experience.
SIMM Associates Code of Ethics
As industry leaders, we hold ourselves to a higher standard than just what is required. We understand that our behaviors reflect directly on our clients and therefore we have developed our own code of ethics to enforce high standards across our organization. We believe that legal requirements are a good start, but we have added common sense and moral values to the code of ethics we follow.
I have worked with SIMM & Associates in both my current role and previous employer. In both positions, SIMM & Associates worked charged off accounts in a traditional capacity as well as accounts where the customer is deceased. They are customer/client champions who deliver superior customer service! I have not found another collection agency who has been able to compete successfully against them in deceased/probate collections.
When I am looking for an outside collection agency, I review not only results but also review how they are as a partner. To me being a great partner means delivering results, compliant, customer champions and sharing best practices. SIMM & Associates delivers in all areas, I highly recommend SIMM % Associates!
Recovery Percentage: 34
Length of relationship: 6 + years
Age:
30 days +
120 days +
1 year +