Simon’s Agency, Inc. has a proven 50-year track record of client satisfaction by leveraging advanced technology, one-on-one client relations and the vast experience of our management team and multi-lingual collections staff to recover our clients’ outstanding receivables. We understand the importance of good bedside manners when it comes to collections and execute with firm, yet compassionate, language and tact. As a leader in debt recovery solutions for five decades, Simon’s offers an unparalleled understanding of the tools and techniques required to deliver superior results to clients and consumers alike.
Simon’s Agency takes a balanced approach to debt collection by embracing modern technology through its development of a dedicated proprietary information system customized to perform with functionality that far exceeds traditional “one-size-fits-all” database systems that most collection agencies utilize. Combined with advanced statistical analysis and a state-of-the-art call center, these tools support a dedicated and experienced multi-lingual collection staff that is trained and well-practiced in dignified negotiations.
Simon’s Agency offers a full array of debt collection services from pre-collect self-pay models to traditional collections, credit reporting and litigation. With the tools, management and training that Simon’s Agency has in place, we are built to scale and have the flexibility to amplify operations to meet the changing demands of the industry and the clients we serve.
As a client I have no complaints working with Simon’s Agency. Everyone is always willing to assist with any issue. However, we have had feed back by many patients stating they were not given enough information to clearly understand who they owed let alone what the charges were for. The only information offered by Simon’s was that it was a medical claim. It is my understanding that detailed information is submit to Simon’s along with the account balances due.
As a collection agency we are limited by the information our clients give us at placement. With regard to this specific situation an individual called the provider directly, as sometimes happens. All Simon’s correspondence includes the client name and amount owed as well as multiple ways the person can contact Simons Agency. Simon’s team worked directly with the client on this matter to address the detailed questions the caller had. With many hundreds of patients, we have worked with for this client, we are aware of three situations that contributed to this review, all of which required communication between us and the client in order to obtain detailed service information and satisfy the consumer inquiry. Simon’s strives for the complete satisfaction of both our clients and their patrons we work with. Unfortunately, the very nature of collections sometimes requires obtaining additional line item detail from the client even though it has been delivered by the client to the consumer numerous times before it reaches our doorstep.
We’ve been with several collection agencies before Simons. I’m happy to say we won’t be changing any time soon. They are meticulous in their record-keeping, are always willing to work with our debtors, and us as well. Our collections have increased significantly since they’ve been handling our accounts. We couldn’t be happier!
Recovery Percentage: 50%
Please select the industry that best fits your business: Medical
Length of relationship: 5 years
Please select the age range of the debt this agency serviced for you:
150 days +
Great to work with. Online portal helps in keeping up to date on all patient accounts.
Recovery Percentage: 41%
Please select the industry that best fits your business: Medical
Length of relationship: 4 years
Please select the age range of the debt this agency serviced for you:
180 days+
Excellent customer service.