Industries
Features & Services
Pricing Structure
Debtor Type(s)
Accreditation
State Licenses
How RSH and Associates will work your accounts (as compared to other agencies):
- While auto-dialing is an important tool, it can be detrimental to the collection of an account as well as increasing complaints, if not utilized properly. RSH will not leave a dialer on “auto-pilot” for the entire floor of accounts; continually calling your patients / guarantors daily with an automated message to the point of near harassment, whether or not contact was made. Additionally, as per the TCPA, only resident numbers are allowed to be called with a dialer unless prior express authorization has been provided by the account guarantor. The result is that agencies living only by the dialer will be making hundreds of phone calls to the same number that is hardly ever answered, if at all.
- All accounts placed with RSH are ‘dealt’ to specific collectors. RSH and Associates collectors then manually call all guarantors on the account, calling all their associated phone numbers. This provides RSH a higher probability of success in making contact with those folks that owe you money.
- While you may have multiple RSH collectors working your accounts, each of your accounts will have one specific RSH collector, unlike ‘dialer only’ agencies that have multiple reps working one account. Assigning one representative to each account will allow RSH collectors to “converse” with your patients / guarantors; establishing a relationship to overcome objections and resolve the debt that they owe. We will not forcefully “demand” a payment of any type to be made, rather provide them with multiple opportunities in which to resolve their debt in a secure fashion.
- RSH and Associates collectors are totally vested in your success; RSH collectors’ pay is directly tied to the amount of money that they are able to collect. They are not paid simply on the number of payments that they are promised. Because of this, patient complaints will be kept to a minimum and recoveries will typically be a minimum of 2-4 points greater than other agencies.
- RSH and Associates collectors always request balance in full. However, if the patient is unable to pay their balance in full, RSH collectors will work with the patient to determine an acceptable payment arrangement within RSH guidelines.
- With consumer accounts, RSH and Associates does not report to the credit bureau until 90 days from the date of the assignment of the account. We will use this as a tool to encourage the patient to pay as much of the balance as possible within the first 90 days. With those patients that are truly trying to resolve their debt, that collector may request a one-time delay in the reporting of that particular debt to the credit bureau in an effort to help and encourage the patient to pay their debt off. Our ability to do this also keeps complaints to a minimum plus creates good PR for you as well as RSH.
- While conversing with the patient / guarantor the RSH collector determines that balance in full is not possible, even with payment terms, a settlement of the debt may be offered within your parameters. Should a settlement be offered, they’re always for a singular payment of ‘settlement in full’.
- When it is determined that the patient / guarantor has the ability to pay the account balance in full yet continually refuses to do so voluntarily, the RSH collector may refer this account to you for suit authorization with our attorney.
- RSH and Associates accepts MC and VA credit and debit cards, as well as electronic checks. RSH also allows consumers to pay their debt on-line, 24/7. Processing fees for any of these transactions will NOT be passed onto you.
Operationally, RSH will provide the following to all clients:
- 24/7 on-line access to your accounts.
- 24/7 on-line access to posted reports and past remittances.
- RSH and Associates will email monthly remittance reminders to your primary email address by the 1st workday of the following month, stating that your current statement is now in your web portal folder; corresponding checks are sent out by the 15th, allowing you the opportunity to have your money sooner than you would from most other agencies. Clients can also choose to have their collection checks Direct Deposited directly into their account.
- New Accounts may be transmitted electronically via a simple excel file, another format or can be uploaded directly via RSH’s web portal. If you are uncertain how to do this, we will have an RSH representative assist you at no cost.
Jeff E. says5
I have known Randy for over 15 years and used RSH at multiple organizations. His attention to the needs of his clients is superb and results follow. On multiple occasions I have had to utilize two collection agencies before choosing one and Randy’s group always outperformed his competition. They are persistent in their efforts, but in a very professional manner. More importantly, I only work with “partners”, which are rare to find, and not “vendors”, which are a dime-a-dozen. Randy’s partnership with my organizations has been fruitful. As a partner, he always listens to how we want the debt collected and adapts his efforts to our needs. I wholeheartedly recommend RSH & Associates to assist in your revenue enhancement process.
Jodi K. says
RSH & Assoc. do a wonderful job for us! Randy and I have a lot of years working together and was very happy that HCA approved our facilities to use his company. He has once again proven that he and his company are one of the best to collect bad debt. I would recommend him to anyone looking for a good, dependable service with great results!
Martha T., CPC, CPC-I says
RSH has been the collection agency for our practice for several years, before I was the Coding and Compliance Manager. We have been very happy with the agency’s results and compassion. Randy and his collection staff are very down to earth, pleasant and respectful of our patients and their financial situations. Randy has recently conducted collection training with our business office staff and the tips and tricks are very helpful. I would recommend Randy and RSH to any practice.
Anita D. says
I have worked with Randy for years. Every company I go to I choose Randy for our collection agency.
If I ever have a problem I just call and it is taken care of immediately.
Would recommend!!!!!
Carrie K. says5
I have worked with Randy and RSH and Associates for several years now. They are very customer focused and diligent in getting information back to you. We have been very happy with their professionalism and it has been nice to be able to listen to phone calls if the customer has complained about collections. In almost every case the customer’s comments back to us have been refuted or just miss understood. When you call you get a very timely response back and always feel like they appreciate you as a customer.
Recovery Percentage: 20%
Industry: Medical
Length of relationship:6 yrs
Please select the age range of the debt this agency serviced for you.:
120 days +
Patty says5
I have worked with Randy for years, and RSH since it started. I am amazed at the few patient complaints, this is rare with any collection company. They are honest and fair with the debtors and the customers. They collect so much more, and so much more quickly than any other agency I have used. I have recommended this service to a number of practices I have worked with. I wouldn’t use anyone else. Outstanding staff and customer service.
Recovery Percentage: 25 %
Please select the industry that best fits your business: Medical
Phone: (816) 246-2111
Length of relationship: 10+ years
Please select the age range of the debt this agency serviced for you:
150 days +
180 days+
Linda Y. says5
Working with RSH has been THE BEST experience I have ever had with a collection agency!!!
Every person is kind, helpful and respectful of our patients and staff.
I have never received negative feedback re: RSH Though I have regarding my billing company. Generally this opposite is the case.
Recovery Percentage: 21%
Please select the industry that best fits your business: Medical
Phone: (913) 469-8998
Length of relationship: 10 dos
Please select the age range of the debt this agency serviced for you:
270 days+
Shanna K. says5
Everyone at RSH is good to work with and understanding. I would recommend them to other organizations.
Please select the industry that best fits your business: Medical
Length of relationship: 2 years
Please select the age range of the debt this agency serviced for you:
150 days +
180 days+
Sherri D. says5
I am extremely pleased to recommend RSH for their collection services. As a client I am always treated with a professional demeanor and excellent customer service. The accounts I turn over seem to be collected more readily than previous agencies have been able to accomplish.
Recovery Percentage:36%
Please select the industry that best fits your business: Medical
Length of relationship: 3 years
Please select the age range of the debt this agency serviced for you.
90 days +
Kim V. Dr SXXXXX Office says5
We have been working with RSH for probably longer than 10Yr. They do a great job and all the employee have been helpful an answer any questions we may have. They also call or email us to check on things. Were very impressed an pleased with there support and services. Couldn’t ask for a better service…
Recovery Percentage: 20%
Please select the industry that best fits your business: Medical
Length of relationship: 10+ yrs
Please select the age range of the debt this agency serviced for you.
90 days +
Christeen says
We have decent results with RSH. The office staff is very pleasant to work with.
Recovery Percentage: 20%
Please select the industry that best fits your business: Medical
Length of relationship: 6 yrs
Please select the age range of the debt this agency serviced for you:
120 days +
Lana P. says5
The service and people at RSH were very professional and respective of their clients and the accounts we had sent to them. Burl was always very informative and easy to work with and available if I had any questions. I have spoke with several of the collectors, most recently, Kathy, and she was very nice and very thorough in the information that she provided for a payment that she had received. for an HSA payment. They are a pleasure to work with but they did get the job done in collecting our accounts and were able to work with the patients if there was a problem.
Recovery Percentage: 75%
Please select the industry that best fits your business: Medical
Length of relationship: 6 years
Please select the age range of the debt this agency serviced for you:
120 days +
Stephanie C. says5
We have been working with RSH for several years now and have been pleased with the results. Our revenues have been positively impacted, and we have found the staff to be sensitive to any of our special needs and requirements.
Recovery Percentage:20%
Please select the industry that best fits your business:Medical
Length of relationship: 3 years
Please select the age range of the debt this agency serviced for you:
270 days+
Diane. Optometry says5
We started working with RSH shortly after opening our Optometry practice cold 8 years ago. After using a generic company for collections, we realized we needed a better way to work with our agency and our patients. I love that I can call and ask questions anytime, including emails. They get back to me so quickly. Something, I’m not used to with many companies I currently work for. If you are looking for a progressive company to help you keep your money, RSH is your company. I would highly recommend them.
Please select the industry that best fits your business: Medical
Length of relationship: 7 years
Please select the age range of the debt this agency serviced for you:
30 days +
Diana R., Plastic Surgery says5
Our office has been with RSH and Associates since they began. They are on the up and up when talking to our patients. They always have proof of complicated or any calls and have the answers if needed. I always recommend them when someone is looking for a collections agency. I wouldn’t use any other agency.
Recovery Percentage: 35%
Industry: Medical
Length of relationship: Since it started and I knew Randy where he worked before
Age:
150 days +
180 days+
RB says5
RSH has been great. They’ve collected more money for me than the last agency I used. They’ve been great to work with. I highly recommend them.
Chrystal V. says5
RSH is always professional and they take the time needed to discuss their clients needs. Their website is easy and straight forward. Uploads are handled very quickly and they get results. We have had great success with RSH and look forward to many more years of doing business with them.
Industry: Medical
Length of relationship: 5 years
Age:
60 days +
90 days +
120 days +
150 days +
Sheila O. says
RSH has been a great asset to our company processing our collection accounts. If we have any problems they are right there to answer any questions that we have. They are very fast in processing our accounts that we send to them. They have a very friendly staff and they are great to work with.
Jeannie P. says5
The folks at RSH have always tended to our needs immediately. This is one of the very few companies that we contract and work with that we can get a live person on the phone each time we call. Our radiologist request a very soft approach to collections and that is what RSH has done for us. At the same time they can be aggressive if we chose. We have only experienced top notch customer service with RSH and because of that have kept our collections with them. They are also very prompt checking back with us if they notice amounts do not match when we send new batches. This is a group that I would highly recommend!
Recovery Percentage: 23.79%
Industry: Medical Imaging
Length of relationship: 4 years
Age:
90 days +
Julie K. says5
We have worked with RSH for many, many years. We have always had outstanding service and think they are truly the best collection agency to work with and have had great success with them year after year.
Jennifer S. says5
RSH has promoted a positive approach towards collections. I have always been able to reach my contact and access reports online which makes my job as a manager a lot easier! Any questions or concerns have been answered promptly by RSH and in return we do the same. Calls have been professional and the playback ability is a great feature because its not always what a patient/customer is telling you. I would have no problem referring other companies to use RSH for their collection needs.
Christina V. Revenue Cycle Manager says5
Love working with RSH, very easy to communicate with on accounts that have been turned over to them.
Employees are helpful and very customer service orientated.
Lisa P. says5
We have been extremely happy with RSH & Associates. They have been a great help in getting patients to pay outstanding bills.
Recovery Percentage: 30%
Industry: Medical
Length of relationship: 4 year
Age:
120 days +
Debbie C. says5
As a billing service, having been in business for more than 30 years, I can tell you we’ve worked with our fair shair of collection agencies. We’ve been working with RSH for (est) close to 10 years. I have to admit it’s been a positive experience. And, YES, it’s possible to have a positive experience with a collection agency. We have noticed a huge decline in patient complaints, and an unusual serge in our clients’ appreciation for the job RSH has demonstrated. I personally, appreciate RSH because my staff spends less time working with the agency, than others, allowing us to do our job instead of the collection agency’s job. With better than other’s collection percentage, and superb professionalism, I am proud I found RSH to work with our accounts. PLUS, RSH puts their money where there mouth is……… They offer a $5,000 Guarantee!!! You will not find anyone else, in this industry, offersing such a guarantee. Working with RSH is just good business sense. Period. Don’t just take my word for it, give them a call and find out for yourself. Best case scenario, you will get an amazing service for your delinquent accounts. Worse case scenario, you’ll get $5,000.
Recovery Percentage: 20%
Industry: Medical
Length of relationship: 10 years
Age: 120 days +
Kathy B. Psychiatric Hospital says5
Very helpful with any question of problem we have. Very pleasant employees who have an answer to my questions, or they find the answer and get back to me. Good collection practices that bring us money on our bad debt accounts
Industry: Medical
Length of relationship: 5+ years
Age:
180 days+
Sandra "Sam" O. says
We have been working with RSH and Associates for several years. We have been extremely pleased with the experience from start to finish. They are continually responsive to our needs and the customer service is excellent. We see a great return on accounts placed. Just can’t say enough about how great they are to work with!
Ann S. OBGYN says4
RSH is easy to work with. We have seen very positive collection results.
Recovery Percentage: 25%
Please select the industry that best fits your business: Medical
Length of relationship: 6 years
Age:
90 days +
120 days +
150 days +
180 days+
Stacy M. R. says5
I have working in collections for over 30 years. Since working with RSH it has been an absolute pleasure. They are on point, courteous and always helpful. It is the first time in all my years that even our patients I have turned to collections have not complained how they have been treated. The feed back from patients actually has been positive. They say they have been treated with respect. I recommend RSH for any collection needs for any company no matter how small or large. They are a trustworthy company with core values. Randy and Susan along with all their staff are wonderful, knowledgably, caring people that are always willing to help you and be there for all your needs and questions. I wouldn’t use anyone else for our collection needs.